Virtual Counselling

Meet with an IOM Return Counsellor the easy way, from home, though your mobile phone, your tablet, or your computer.

IOM's online return counsellors reside in more than 16 countries of origin. They speak your language and are here to provide you with in-depth information on the return and reintegration programmes that are available in your country of origin.

An online counseling session with a return counsellor can be conducted through WhatsApp, Viber, Skype, or Facebook Messenger.

Depending on your needs and nationality, your designated return counselor can guide you through these topics:
- An overview on the current situation in your country of origin.
- The assistance provided and the possibilities available to you.
- An overview about the reintegration opportunities available, such as assistance for starting a business, support for housing, medical assistance, psychosocial or job counselling.
- Information about local agencies that can provide you with additional guidance and support in the area of reintegration.

Return counselling is anonymous, unbiased, and is tailored to your individual needs. It does not oblige you to leave Germany.

Since its launch in mid-2019, the Virtual Counseling project has counseled more than 450 migrants and their direct family members. It has also assisted more than 120 returnees in their return and reintegration plans.

This project is funded by the German Federal Office for Migration and Refugees.