Are you thinking of returning to your country of origin?


Meet with an IOM Return Counsellor the easy way, from home, though your mobile phone, your tablet, or your computer.

IOM's online return counsellors reside in more than 16 countries of origin. They speak your language and are here to provide you with in-depth information on the return and reintegration programmes that are available in your country of origin.

An online counseling session with a return counsellor can be conducted through WhatsApp, Viber, Skype, or Facebook Messenger.

Depending on your needs and nationality, your designated return counselor can guide you through these topics:
- An overview on the current situation in your country of origin.
- The assistance provided and the possibilities available to you.
- An overview about the reintegration opportunities available, such as assistance for starting a business, support for housing, medical assistance, psychosocial or job counselling.
- Information about local agencies that can provide you with additional guidance and support in the area of reintegration.

Return counselling is anonymous, unbiased, and is tailored to your individual needs. It does not oblige you to leave Germany.

Since its launch in mid-2019, the Virtual Counseling project has counseled more than 450 migrants and their direct family members. It has also assisted more than 120 returnees in their return and reintegration plans.

This project is funded by the German Federal Office for Migration and Refugees.

A
  • Afghanistan

    (in cooperation with the Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH - GiZ)

    Skype:

    reintegration-afghanistan

    Email:

    reintegration-afghanistan@giz.de

    Phone:

    +93 79 904 79 15

    Counselling hours:

    Monday and Thursday, 11.30 a.m. - 01.30 p.m. (CET)

  • Albania

    WhatsApp:

    +355 69 703 328 4

    Counselling hours:

    Monday -Friday, 9.00 a.m. - 1.00 p.m.

  • Armenia

    WhatsApp:

    +374 43150025

B
  • Bangladesh

    WhatsApp/Viber:

    +8801766667427

    Counselling hours:

    Monday, Tuesday, Thursday, 09.30 - 11.30 a.m. (CET)

E
  • Ethiopia

    Skype:

    SLO AVR

    WhatsApp:

    +251 944 335 395

    Counselling hours:

    thursdays, 12.30 - 03.30 p.m. (CET)

G
  • Gambia, The

    Skype:

    mbcamara@iom.int

    WhatsApp:

    +220 9980360

    Counselling hours:

    thursdays, 04.00 - 05.00 p.m. (CET)

  • Georgia

    WhatsApp/Viber:

    +995 577 22 05 06

    Email:

    MRCGeorgia@iom.int

    Facebook:

    IOM Georgia

  • Ghana

    WhatsApp:

    +233 50 129 5271

    Skype:

    IOM Ghana AVRR

  • Guinea

    WhatsApp:

    +244 625 209 202

I
  • Irak

    Baghdad:

    +964 77 3201 5302

K
  • Kosovo

    WhatsApp:

    +383 49 968 523

    Counselling hours:

    Monday - Friday, 09:00 a.m. - 05:00 p.m. (CET)

M
  • Montenegro

    WhatsApp/Viber:

    +382 68 806 917

    Skype:

    IOM Montenegro

    Counselling hours:

    Monday - Friday, 09:00 - 12:00 (CET)

N
P
  • Pakistan

    Skype:

    IOM Pakistan

    WhatsApp:

    +92 2301 8590948

    Counselling hours:

    Monday - Thursday, 09.00 a.m. - 12.00 p.m. (CET)

S
  • Serbia

    WhatsApp/Viber:

    +381 63 372 783

    Counselling hours:

    Monday - Friday, 09.00 a.m. - 12.00 p.m. (CET)

If you have any questions about Virtual Counselling, kindly contact: iomdevc(at)iom.int