Virtual Counselling

Get assistance on your smartphone. Return and reintegration counselling in your native language.

A

Albania
WhatsApp: +355 69 703 328 4
Counselling hours: Monday - Friday, 9:00 a.m. - 1:00 p.m. (CET)

Armenia
WhatsApp: +374 43150025, +374 43150026
Counselling hours: Monday - Friday, 11:00 a.m. - 2:00 p.m. (CET)

Algeria
WhatsApp: +213 699 911 859
Counselling hours: Tuesday, Wednesday and Thursday, 1:30 - 5:00 p.m. (CET)

Azerbaijan
WhatsApp and Viber: +994 502252292 / +994 512152775
Counselling hours: Thursday/Friday from 3:00 - 5:00 p.m. (AZT).

B

Bangladesh
WhatsApp/Viber: +8801766667427
Counselling hours: Monday, Tuesday and Thursday, 09:30 - 11:30 a.m. (CET)

Bosnia and Herzegovina
WhatsApp/Viber: +387 61 964 498 / +387 61 964 573
Counselling hours: Monday - Friday, 8:30 a.m. - 4:30 p.m. (CET)

E

Ethiopia
Skype: SLO AVR
WhatsApp: +251 944 335 395
Counselling hours: Thursdays, 12:30 - 03:30 p.m. (CET)

G

Gambia, The
Skype: mbcamara@iom.int
WhatsApp: +220 9980360
Counselling hours: Thursdays, 04:00 - 05:00 p.m. (CET)

Georgia
WhatsApp/ViberTelegram: +995 577 22 05 06, +995 577 24 35 39
Email: MRCGeorgia@iom.int
Facebook: IOM Georgia
Counselling hours: Monday, Wednesday, Friday, 7:00 am to 2:00 pm (CET)

Ghana
WhatsApp: +233 50 129 5271, +233 50 157 9799
Skype: IOM Ghana AVRR
Counselling hours: Monday - Friday, 8:00 am to 3:00 pm (CET)

Guinea
WhatsApp: +244 625 209 202, +224 625 258 839
Counselling hours: Monday - Friday, 9:30 am to 7:00 pm (CET)

I

Irak
WhatsApp: +964 771 853 8875 (Baghdad), +964 7502006428 (Erbil), +964 7708191128 (Sulaymaniyah)
Counselling hours: Sunday, Tuesday, Thursday: 10:00 am - 03:00 pm

K

Kosovo
WhatsApp: +383 49 968 523
Counselling hours: Monday - Friday, 09:00 a.m. - 05:00 p.m. (CET)

M

Montenegro
WhatsApp/Viber: +382 68 806 919
Skype: IOM Montenegro
Counselling hours: Monday - Friday, 09:00 a.m. - 12:00 p.m. (CET)

N

Nigeria
WhatsApp: +234 9062 6582 05, +234 7086 9440 81
Skype: VCNigeria
Facebook: VirtualCounsellingNigeria
Counselling hours: Monday - Friday, 08:30 a.m. - 03:00 p.m. (CET)

North Macedonie, Republic of
WhatsApp/Viber: +38971788154
Counselling hours: Monday - Thursday 9:00 a.m. - 05:00 p.m., Friday 9:00 a.m. - 2:00 p.m. (CET)

P

Pakistan
Skype: IOM Pakistan
WhatsApp: +92 301 8590948
Counselling hours: Monday - Thursday, 08:00 a.m. - 12:00 p.m. (Pakistani time)

R

Republic of Moldova
WhatsApp/Viber: + 37 369 490 927
Counselling hours: Tuesday and Thursday from 2:00 pm to 4:00 pm (Chisinau time)

Republic of Türkiye
WhatsApp/Viber: +90 538 861 38 35
Counselling hours: Monday - Thursday from 08:00 a.m. – 12:00 p.m. (CET)

Russian Federation
WhatsApp: +7 905 792 671 0
Counselling hours: Tuesdays and Thursdays, 09:00 a.m. – 01:00 p.m. (CET)

S

Serbia
WhatsApp/Viber: +381 63 372 783
Counselling hours: Monday - Friday, 09:00 a.m. - 12:00 p.m. (CET)

V

Viet Nam
WhatsApp: +84 862 890 906
Counselling hours: Tuesdays and Thursdays, 09:00 – 11:00 a.m. (CET)