Virtual Counselling

What is Virtual Counselling?

Virtual counselling is online counselling that is offered to migrants who reside in Germany, but who are interested in returning to their countries of origin. Counselling takes place online and is conducted by IOM return counsellors. IOM's counsellors reside in more than 18 countries. They speak the native language and are there to provide information on the situation in the countries of origin and on the return and reintegration assistance programmes that are provided by the German Government.

How can counsellors from the Virtual Counselling Team be contacted?

Counsellors can be contacted via different online messenger services such as WhatsApp, Viber, Facebook or Skype. The contact details can be found on the respective country pages.

Is virtual Counselling available in all countries?

Virtual Counselling is currently available for 18 countries: Albania, Armenia, Bangladesh, Bosnia and Herzegovina, Ethiopia, Georgia, Ghana, Guinea, The Gambia, Iraq, Kosovo, Montenegro, Nigeria, the Republic of North Macedonia, Pakistan, Russian Federation, Serbia and Viet Nam.